Миграция на глобал

[Murakus]

Эх, братцы, помогайте, решил я написать им, что я мигрирую на их сервера, а они мне вот это: Thank you for contacting Turbine In-Game Support. This automated email has been sent to let you know that we have received your support request, and it will be reviewed by a Turbine In-Game Support Representative within 2-4 business days.

Please note that In-Game support cannot assist with Account, Store, Technical, Paid Service or Community inquiries. If you have submitted a ticket about the store, points or a store purchase, a technical, account or community question, or paid service including a World Character Transfer or Undelete, this inquiry will be closed and you will not receive a response. Please visit the support site and submit a new inquiry to the correct department.

и т.д.
Выручайте, скажите что делать?